Is it coincidence that we talk about the economy and turnaround transitions in the same episode?

How the economic outlook impact the ambulance services used to be a philosophical conversation, one we’d have over a few beers. Now, we’re crying in our beer.  Layoffs, hiring freezes, pay cuts, no overtime...this wasn’t the public sector we knew before!

Complacence put our service at risk, in many parts of the country, and pulling ourselves out of the muck won’t be a simple task.  We talk a little about how an agency in New Zealand is looking at delivering tomorrow’s EMS service.

Here’s a hint: It doesn’t involve yesterday’s thinking!

We also talk about the second of our STARS transitions, the turnaround.